Privacy Policy for Hiraya Coaching

Last Updated: July 23, 2025

1. Introduction

Hiraya Coaching ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and safeguarding of your personal information when you visit our website, https://hirayacoaching.com/ (the "Site"). We are based in British Columbia, Canada, and this policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Your Consent

By accessing our Site and providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us.

3. Information We Collect

We only collect personal information that is necessary for the purposes identified in this policy. We collect information in the following ways:

• Information You Provide Voluntarily:

  • Contact Form: We collect your first name, last name, and email address to respond to your inquiries.

  • Newsletter Subscription: We collect your email address to send you our newsletter and marketing communications.

• Information Collected Automatically:

  • Cookies & Analytics: We use cookies and similar technologies, including Google Analytics, to collect non-personally identifiable information about your device, browsing actions, and patterns. This helps us analyze website traffic and improve our Site.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage Services: To respond to your inquiries and deliver the services you have requested.

• To Communicate With You: To send you our newsletter and other marketing materials. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in any email.

• To Improve Our Website: To analyze website traffic and user behaviour to improve the functionality and user experience of our Site.

5. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information. We may share your information with trusted third parties who assist us in operating our website and conducting our business, so long as those parties agree to keep this information confidential.

• Mailchimp: We use Mailchimp to manage our email marketing list. Your name and email address will be transferred to Mailchimp for processing in accordance with their Privacy Policy and Terms.

• Google Analytics: We use Google Analytics to analyze site usage. Google's privacy policy is available at: https://www.google.com/policies/privacy/.

• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request by a public authority (e.g., a court or government agency).

6. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your province or country, where data protection laws may differ. We use service providers, such as Google and Mailchimp, that are based in the United States. As a result, your personal information may be processed and stored in the United States and may be accessible to US government authorities under lawful orders and laws applicable there.

7. Data Retention

We will only retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Information provided through our contact form is retained until the inquiry is resolved, after which it is securely deleted. Information for newsletter subscriptions is retained until you unsubscribe.

8. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measure is perfect or impenetrable, and no method of data transmission can be guaranteed against interception or misuse.

9. Your Privacy Rights and Choices

Under PIPEDA, you have specific rights regarding your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you.

• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete information.

• Right to Withdraw Consent: You have the right to withdraw your consent to our collection and use of your information at any time.

• Challenging Compliance: You have the right to challenge our compliance with this policy. We encourage you to first raise any concerns with us. If your concern is not resolved to your satisfaction, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC).

10. Cookies and Web Beacons

We may use cookies and other tracking technologies on the Site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

11. Children's Privacy

Our Site and services are not intended for or directed at individuals under the age of 19. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

14. Accountability and Contact Information

As the owner and operator of Hiraya Coaching, I am the individual accountable for ensuring compliance with this Privacy Policy. If you have any questions, comments, or wish to contact me concerning your personal information, you can do so at: info@hirayacoaching.com